Required Update for Your KPN Plans due to the Shutdown of 2G/3G Networks

As previously communicated in May 2024, French operators have announced the progressive shutdown of 2G and 3G networks. Below is a reminder of the shutdown dates:

Orange: by the end of 2025 for 2G and the end of 2028 for 3G
Bouygues Telecom: by the end of 2026 for 2G and the end of 2029 for 3G
SFR: by the end of 2026 for 2G and the end of 2028 for 3G

Following the planned phase-out of these technologies, connected devices that are not compatible with more recent cellular technologies such as 4G or 5G will no longer be able to connect to the aforementioned operators' networks.

As a reminder, for equipment to operate on 4G networks, three prerequisites are necessary:

A 4G-compatible SIM card,
A 4G-compatible plan,
A 4G-compatible module (hardware).

It is important to note that voice calls are currently made via "circuit/GSM" mode on 2G or 3G networks. Once these networks are completely decommissioned, no voice or SMS communications will be possible on these technologies.

Some of your KPN plans are currently configured only for access to 2G/3G networks

To ensure the continuity of service for your SIM cards after the shutdown of 2G and 3G, Matooma can modify the provisioning of your subscriptions by opening access to all available services free of charge. This includes services available under roaming agreements on 2G, 3G, 4G, LTE-M, and 5G networks.

At present, features such as VoLTE and SMSoIP are not yet available for multi-operator IoT SIM cards across all SIM card providers. Telecom operators are working on the integration and interconnection required to offer these services before the complete shutdown of 2G networks.

Request to Enable Access to 4G Technology on Your Subscriptions

If you wish to enable access to 4G technology on your subscriptions, please open a ticket with our customer service team via the M2Mmanager platform or by email at helpme@matooma.com.

This request does not incur any cost.

Enabling access to 4G technology requires changes to the provisioning settings of your SIM cards on the KPN platform. We recommend conducting preliminary tests on a few SIM cards in your fleet to ensure the changes work correctly on your devices before implementing the changes across your entire fleet.

Once your request has been received, our team will contact you to conduct tests and update the options on your SIM cards.

For your information, since August 2024, all new activations of KPN SIM cards have included default access to 2G, 3G, 4G, LTE-M, and 5G technologies.

Our teams remain available to assist you during this transition.

By phone: +33(0)4 88 36 07 40 (press 4)
By email: helpme@matooma.com
Via your M2Mmanager account: My Requests menu