Remote assistance

Smart health solutions (Clone)

etude-cas-connectivité-retail

Main issues encountered by the company

  • Gradual abandonment of wired network

  • Persistent black spots across the country

  • The need to be able to switch from one operator to another in case of network interruption

  • Multiple invoices from local telecommunications operators

M2M solutions offered by Matooma

  • Offers the company a multi-operator SIM card. The multi-operator card allows access to the different local telecoms networks for every type of use across all technologies (2G, 3G, 4G). In the event of a failure or interruption on the main network, the card will search for the second best GSM network available.

  • Customised & pooled offers to respond to the client’s needs.

  • Access to the M2MManager management platform to allow the company to manage its stock of SIM cards.

Results achieved

  • No more need for technicians to test different operators’ cards when installing in people’s homes. They instead have a box containing a single card able to pick up all available GSM/GPRS networks. A solution which therefore limits the risks of a lost connection.

  • Cost reduction with a single point of sale which means purchases of M2M SIM cards are centralised and no longer purchased individually with each operator

  • Technicians perform installations faster and can devote more time to relations with new customers.

  • Simpler management for the company through the M2MManager platform.

 

 

guide-m2m-v2

27 pages de conseils concrets

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